On the StreamBase Web site, please visit the Developer Zone.
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From USA and Canada: +1 866 STRMBAS
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From Europe, Middle East, Africa: +44 (0) 20 7002 1095 (StreamBase Ltd., London UK office)
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From other locations: +1 781 761 0800 (StreamBase Systems, Lexington MA, USA office)
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For help with a product issue when you are using the Developer Edition of StreamBase, please send e-mail to dev-support@streambase.com.
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For help with a product issue when you are using the Enterprise Edition of StreamBase, please send e-mail to support@streambase.com.
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For general information, please send e-mail to contact@streambase.com.
Please include the following information in your e-mail:
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Your name, company, location, organization name, and phone number.
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The specific build of StreamBase that you were running. To get this information, select → in StreamBase Studio, or refer to the
VERSION.txtfile instreambase-install-dir/doc -
If you encountered a problem, the StreamBase tools you were using.
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A brief description of a scenario that can reproduce the problem.
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Any StreamBase error messages, or other exceptions that were reported. If you receive an exception in StreamBase Studio, you can view an Error Log by selecting from the top-level menu: → → → .
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The best days and times to contact you, and whether you prefer e-mail or phone reply.
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If you send us e-mail with a problem report, we may create a ticket in our tracking system to check its status or add comments.
For our customers and partners, we provide a problem resolution portal that allows you to report product issues. Access to the portal is specific to a password-protected support account. See the Customer Letter for details. In this portal, you can add new problem reports, view the status of the tickets you already submitted, or add comments to your tickets by clicking the link on the ticket's page.