On the StreamBase Web site, please visit the Developer Zone.
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From U.S and Canada: +1 866 STRMBAS
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From Europe, Middle East, Africa: +44 (0)20 7190 1713 (StreamBase Ltd., London UK office)
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From other locations: +1 781 761 0800 (StreamBase Systems, Lexington MA, U.S. office)
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For help with a product issue when you are using the Developer Edition of StreamBase, please send email to dev-support@streambase.com.
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For help with a product issue when you are using the Enterprise Edition of StreamBase, please send email to support@streambase.com.
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For general information, please send email to contact@streambase.com.
Please include the following information in your email:
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Your name, company, location, organization name, and phone number.
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The specific build of StreamBase that you were running. To get this information, select → in the IDE, or refer to the
VERSION.txtfile instreambase-directory/doc -
If you encountered a problem, the StreamBase tools that you were using.
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If possible, a brief description of the scenario that can reproduce the problem.
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Any StreamBase error messages, or other exceptions that were reported. If you receive an exception in StreamBase Studio, you can view an Error Log by selecting from the top-level menu: → → → .
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The best days/times to contact you, and whether you prefer an e-mail or phone reply.
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If you send us e-mail with a problem report, we may create a ticket in our tracking system (see next section) to check its status or add comments.
For our customers and partners, we provide a Problem Resolution portal that allows you to report product issues. Access to the portal is specific to a password-protected support account. See the Customer Letter for details. In this portal, you can add new problem reports, view the status of the tickets you already submitted, or add comments to your tickets by clicking the link on the ticket's page.